Service Standards has been at the forefront of all work practices at Forrest Personnel for many years and from 2004 the organisation has been certified by independant auditors as compliant with the twelve disability service standards.

These standards ensure that all recipients of service from Forrest Personnel receive the best and most appropriate service.

Disability Service Standards and What They Mean.

STANDARD 1: Service Access
Services being there for the people who need them.

STANDARD 2: Individual Needs
When you get a service, the staff giving you help to do the things you want and to reach your goals.

STANDARD 3: Decision Making and Choice
Staff and managers listening to what you say about the things you want and the way the service is run.

STANDARD 4: Privacy, Dignity and Confidentiality
The service keeping information about you private and treating you with respect.

STANDARD 5: Participation and Integration
The service helping you to get out into your local community and do the same sorts of things as other people.

STANDARD 6: Valued Status
Services treating you as an adult and giving you help to do the sorts of things that other people do.

STANDARD 7: Compalints and Disputes
Staff and managers listening to you and trying to sort out any problems you are having with the service or staff. Visit our Complaints Procedure page for more information.

STANDARD 8: Service Management
The service running well and spending as much money and time as possible on helping people.

STANDARD 9: Employment Conditions
You getting the same sorts of things from working (pay, holidays, sick days) as other people who are working.

STANDARD 10: Service Recipient Training and Support
The service giving you the training and support you need to get and keep the sort of work you want.

STANDARD 11: Staff Recruitment, Employment and Training
The service employing the right staff to help you and making sure those staff get the training and support they need from the Manager to do their job well.

STANDARD 12: Protection of Human Rights and Freedom from Abuse
The service making sure you get your rights and are safe from any dangers.